Innovative Business Solutions
 Thursday, August 21, 2014..:: Testimonials::.. 
 Testimonials Minimize

Here's what some of our clients are saying about us...
"I don’t know if I have told you both how much I appreciate everything you have done and all your work during this transition. When I get off the phone with either of you, I walk into my partner’s office and say, “Thank goodness we found IBS!” From the bottom of my heart, thank you, thank you, and thank you."
Sara Brandenburg, Vice President and COO, Royal Petroleum Company
Client since 2012
Royal Petroleum Company

"IBS is an exceptional payroll service provider. I have used IBS as an employee responsible for an HR department, and I continue to recommend them in my HR consulting practice. All of my health care clients in the North Bay use IBS, and are extremely satisfied with the products as well as the service.

Customer service is what sets IBS apart from other payroll providers. Their account reps are well trained and knowledgeable and are always available to answer questions. In addition, they are a low cost provider with a pricing structure that is straightforward. There are no surprise costs.

Without exception, my clients save time and money by using IBS, and I have peace of mind knowing my clients are being taken care of professionally and competently. Thank you, IBS, for maintaining an exceptional level of customer service year after year!
Karen Alary, SPHR, Owner/Consultant, HR Strategies & Consulting

"WebTime has made the payroll process incredibly easy! It is user friendly and both supervisors and employees alike enjoy the ability to see their data in “real time”. IBS made the changeover process a smooth transition. Their knowledge of the program, and their ability to tailor the program’s reporting tools and screens to our companies needs, aided in the ease of this otherwise difficult conversion."
Gina Bedrosian, Personnel Administrator, Tierracast
Client since 2002

"The payroll service that IBS offers is a Godsend for startups and small businesses. It makes the complicated process of paying payroll taxes, deductions, direct deposits, and regulatory compliance very simple and affordable. Many small businesses don’t even know what form to fill out or where to send their taxes and how often. My advice is - don’t even think about doing it yourself. Let IBS remove all your worries and hassles automatically. That is what I do."
Michael Newell, Executive Director, Sonoma Mountain Business Cluster
Client since 2006
Sonoma Mountain Business Cluster

"WebTime is the perfect compliment to IBSPay. We recently implemented WebTime due to our outdated program which was not compatible with any of our payroll systems. Now, every payroll is a breeze to process with WebTime and IBSPay. We depend heavily on IBS to assist us with our payroll needs and WebTime is just one more perk in working with IBS."
Julie Carr, Human Resources Generalist, Small Precision Tools
Client since 1997
Small Precision Tools

"As the bookkeeper of Southpoint Management, Inc., for the last 13 years, I have to say that IBS is the best solution to all of our payroll needs by far! Since our conversion to IBS in January, 2009 we have had nothing but Super Excellent service and care by everyone at IBS. The process is so very simple and efficient. We have never had ONE problem with using IBS and I have to say that any questions and/or issues I have had, were dealt with efficiently and with usually just one phone call. Your service is very economical and there are no hidden costs! I love being able to talk to a person right away when I call and that anyone I talk to can help me! Also talking to people that are in my time zone is a big bonus! Not like XXXXXXX (our last payroll provider)… I think I must have talked on any given phone call to people in three different time zones!

With IBS I get Super Courteous, Economical and very Efficient Service! The online system is so, so simple to operate, I love it! I could go on and on! Thank you IBS for making my job as a bookkeeper so much easier!
Suzanne Roberts, Bookkeeper, Southpoint Management, Inc.
Client since 2009
Southpoint Management, Inc.

"I wanted to send a quick note to let you know that your payroll delivery man is very professional and courteous when delivering our payroll. He is always friendly and makes sure the right person gets the package. It has been a pleasure working with your entire staff since we began with you in January. I feel confident that we are being taken care of and appreciate the customer service. Thank you again for excellent service. "
Heidi Would, VP Finance, Chromagraphics
Client since 2011

"IBS has been our payroll provider for the last 15 years. We believe that they provide the best and most comprehensive payroll service in the industry. We have recently converted program specific timekeeping over to WebTime, an innovative web-based timekeeping system provided by IBS. IBS has been very competent and thorough in implementing our requirements for the use of this software. We have moved to a higher level of technological competence. We recommend IBS without reservation or hesitation. You will save valuable time and money."
Trish McCracken, Controller, TLC Child and Family Services
Client since 1994
TLC Child and Family Services

"We are quite impressed with the capabilities of the WebTime system, and especially the support we have received and continue to receive from IBS on questions/issues relating to the system""
Mark Birnbaum, Controller, Snader and Associates
Client since 2001
Snader and Associates

"The value of IBS to Brelje & Race cannot be overstated...they are quick, accurate, informed and available. Our payroll function is in good, great hands. I rely on IBS totally, with no reservations....A small firm such as ours needs to rely heavily on its outside service providers to do the job right every time. IBS does just that."
Ken Cram, Associate and Controller, Brelje & Race
Client since 2004
Brelje and Race

"IBS is an integral part of our business operation. They are dependable, responsive to our needs and knowledgeable. They are unique in that anyone who answers the telephone can give me an educated answer. When we expanded our business into another state, they were extremely helpful. We also switched to a web-based timesheet program and they wrote the interface for us. I'm convinced that they can handle whatever comes at them and the bonus is that they are all just really nice people who are a pleasure to work with."
Jeanne Fisher, Human Resources Manager, NorthWest Insurance Agency
Client since 1996
Northwest Insurance

"IBS has been a solid member of our team since 2001. We use the biometric hand reader time clocks and Unitime timekeeping system to collect time for our production and hourly employees. Additionally we use the same system to collect time for our temporary agency’s employees. The system was recommended by IBS as an efficient timekeeping collection and management tool. This is just another example of how IBS has worked closely with LTF at every opportunity to maintain our state of the art payroll and timekeeping system. Whether it’s setting up payroll for an out of state employee, or managing local payroll and deduction activities, we can always rely on Innovative Business Solutions for support."
Stan Mead, VP, CFO, La Tortilla Factory
Client since 2001
La Tortilla Factory

"I would like to thank IBS for helping us grow in the last eight years. The payroll support IBS provided to Vintners Inn and John Ash & Co. is invaluable. We were able to save time and money by allowing IBS to integrate our time keeping and accounting systems to theirs. Now, with the touch of a couple key strokes payroll is completed. I appreciate IBS' quick response and great availability of all staff members. This team is always ready to serve and assist the client. I recommend anyone to start or switch to IBS for reliable and accurate payroll services"

"Por la presente deseo agradecer a IBS por la ayuda prestada en los ultimos ocho an~os. La ayuda proporcionada por IBS en la confeccion de la planilla de Vintners Inn and John Ash & Co. ha sido invalorable. Al permitir que IBS interlace nuestro sistema de contabililidad con su sistema de planilla nos permitio ahorrar mucho tiempo y dinero. Ahora solo precionamos un par de botones, y nuestra planilla esta lista. Nosotros apreciamos la abilidad de los miembros de IBS de responder a nuestras necesidades de una manera efficiente. Este equipo esta siempre listo a servir y asistir a los clientes. Yo recomiendo con confianza a cualquier empresa que desee comenzar o cambiar su sistema de planilla utilze IBS"
Percy Brandon, General Manager, Vintners Inn - John Ash & Co. Restaurant
Client since 1999
Vintners Inn

"Our company was recently involved in a merger situation with another company. We had a number of unique payroll issues to deal with. Innovative Business Solutions made a recommendation that saved us well over $10,000 in redundant payroll taxes. Thank you Innovative Business Solutions!"
Nicole Sage-Nellor, AVP/Human Resources Manager, Sonoma National Bank
Client since 1993
Sonoma Bank

"IBS has been my payroll provider for nearly 14 years while I was the controller/CFO at two different wineries, a community health clinic, and currently at a destination marketing organization. IBS is able to fulfill my payroll and tax filing needs no matter what type of industry I am involved in. I always get a quick and accurate response whenever I call for help. Their staff is well educated, courteous and professional. IBS handles all of my payroll needs for both California and out of state employees, quarterly and yearly tax filings, employee W-2’s, 1099’s, and 401(k) reporting analysis. I have recommended IBS to several business associates, most of whom are now IBS clients. I will continue to whole heartedly recommend IBS."
Jim Davidson, Director of Finance, Sonoma County Tourism Bureau
Client since 2005
Sonoma County Tourism Bureau

"Since we began utilizing the IBS software and taking advantage of its many features, including integration into our accounting software, it has saved us a tremendous amount of staff time and at a cost we could never match internally."
Sheridan Rapolla, Office Manager, Santa Rosa Chamber of Commerce
Client since 1991
Santa Rosa Chamber of Commerce

"Whenever I have a question, whether related to payroll in general or how the system works, the staff at IBS has been knowledgeable and prompt in helping me...I also really appreciate that IBS has a good knowledge about labor laws, and can offer me some advice or suggest where I may want to investigate certain issues further."
Lisa Elliott, Office Manager, Jeffrey Elliott, DDS
Client since 1998
Jeffrey Elliott, DDS

"Thank you for the seamless implementation onto the IBS Payroll System. We couldn’t have asked for better support the first couple payroll runs. I never feel guilty when calling asking for help, and on one occasion IBS came through assisting us with a touchy employee request. Thanks and we look forward to a long relationship. We are glad we left our former payroll vendor and thankful you are nearby."
Cami Dubbs, Sales/Admin Associate, City Stones
Client since 2009
City Stones

"O'Brien Watters & Davis, LLP has been a client of Innovative Business Solutions since 1991. Their commitment to customer responsiveness has been key to our ongoing relationship. As labor laws and our business needs change, IBS has always been able to adapt their payroll program to fit our specific needs, thereby keeping us in compliance! IBS has been a pleasure to deal with over the years and we give them the highest recommendation."
Ceanne Herndon, Office Manager and John O'Brien, Partner, O'Brien Watters & Davis, LLP
Client since 1991
O'Brien Watters & Davis, LLP

"Prior to using IBS’s payroll services, we had been with a company in Sonoma for many years. When that company closed, we tried ADP’s payroll services and were disappointed right from the start with their service. It was impossible to get a hold of anyone consistently because when you called, it always went to a call center. Needless to say, we were not pleased with the service.

IBS came highly recommended by our old payroll service in Sonoma so we got a proposal from IBS along with another provider. IBS seemed the most logical because of the ability to do it all electronically as a PC customer. Since signing up with IBS, we don’t have any complaints. On the contrary, we have nothing but rave things to say about them. The software is intuitive and quick to use, the customer service is superb, and there hasn’t ever been a hitch. Customer service is their particular strong point because every person I’ve spoken with when I’ve had a question has been highly knowledgeable and helpful.

I am thankful that we have IBS as our payroll service. We have developed a relationship with them and I feel like I know their employees. There is no way that could ever happen with any of the larger payroll service providers. I would strongly recommend them to anyone seeking payroll services and indeed, I will.
Jonah Nisenson, Manager, Access Control Systems
Client since 2008
Access Control Systems


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